How do I see all the Google reviews for my business?

Where do I see my reviews as the owner?

You read your reviews from your Business Profile. Use the Google account that manages the profile.

1. Go to your Business Profile.
2. Select Read reviews.
3. Scroll through the list.

You can reply to a review from this same page. Select Reply, write your answer, and select Reply again. You must verify your business before you can reply.

How do I see my reviews the way a customer sees them?

A customer finds your reviews in Google Maps. Check this view from time to time. It shows what a new customer reads before they call you.

1. Go to Google Maps.
2. Search for your business name and city.
3. Select Reviews.

Use a signed-out browser or a different device if you can. This helps you check the public view, not the owner view.

Why can’t I find a review I expected?

A review can be missing for a few reasons. Google says the review may be delayed. Google also uses automated spam detection to remove reviews that look like spam. The system can sometimes remove a real review by mistake. In that case, Google says you can contact support for help.

The customer can also change their review. When they do, the date on the review changes to the date of the latest update. An old review may look new for this reason.

Reviews are also not available in every country or for every business category. Google says this can change over time.

Can I see reviews from sites other than Google?

Sometimes your Business Profile shows reviews from trusted non-Google sources. These can be travel sites or local review sites. Google calls them third-party reviews. They appear on your profile, but the other site owns them. Check that site directly if you want to manage them.

Customers can also post photo updates to your profile. These are not reviews. Photo updates do not change your review score, but other customers can see them.

How do I check the status of a review I reported?

You can report a review that breaks Google’s policies. Do not report a review only because you dislike it. Google does not take part in conflicts between businesses and customers.

To check a report, open the Reviews Management Tool and select your business. The tool shows one of these statuses:

• Decision pending: Google has not yet evaluated the review.
• Report reviewed - no policy violation: Google found no violation. You can submit a one-time appeal.
• Escalated - check your email for updates: Your appeal is escalated. Google will send the final decision by email.

Google says a review evaluation typically takes several days.

What should I do after I can see all my reviews?

Read the negative reviews first. Google says a negative review is not always a sign of poor service. It can show you where to improve.

Then reply with care:

1. Keep the reply short and polite.
2. Use the name of the reviewer.
3. Do not share private details about the customer.
4. If the issue is complex, ask the customer to contact you by phone or email.

You can also ask happy customers for a review. Share a review link or a QR code from Google. Do not offer a discount, a gift, or payment for a review. Google treats paid or incentivized reviews as fake and misleading content. Fake or misleading reviews can also create legal risk under Canadian advertising law.

If you send your review requests by email or text, CASL may apply. Check that you have consent before you send them.